Adult Education Volunteer Advisor

** This is a temporary grant funded position until 6/30/18. **


The Adult Education Volunteer Advisor will support outreach and volunteer management efforts including: volunteer recruitment; volunteer retention and recognition; the planning, facilitation, and maintenance of initial and ongoing training; and the development and scheduling of community education and activities.  

  • Recruits, screens, interviews, and trains volunteers to work within the four Adult Learning Divisions: Adult Learner Program, Job & Business Academy, New Americans Program and Young Adult Literacy Program
  • Responds to all volunteer inquiries for the agency.
  • Implements curriculum and related materials for all volunteer trainings.
  • Plans and/or facilitates professional development for volunteers.
  • Implements best practices for volunteer retention.
  • Plans and executes all volunteer appreciation events. Develops new innovative ways for end of year recognition to volunteers.
  • Facilitates volunteer (Volunteer Advocates, Volunteer Educator, Group Facilitator) schedules and follows up with Adult Learning supervisors when necessary.
  • Works with Adult Learning supervisors to review volunteer performance and reassign or terminate volunteers as needed.
  • Maintains confidentiality in all aspects of the job.
  • Manages multiple tasks with frequent interruption. 
  • Maintains database for tracking and scheduling volunteers and volunteer opportunities.
  • Follows Queens Public Library’s policies and adheres to NYSED Workforce Innovation and Opportunity Act (WIOA) grant specifications.
  • Communicates, interacts and works effectively and cooperatively with all people, including those from diverse ethnic and educational backgrounds. 
  • Conducts outreach at community events to recruit a diverse pool of volunteers
  • Participates in required trainings to stay up to date on adult education best practices
  • Performs other duties as required.



  • Bachelor’s Degree in Human Services or related field required. Master’s Degree preferred.
  • Must have at least one year of successful experience in group facilitation and volunteer recruitment, training and support.
  • A minimum of one year of related experience in areas such as adult education, community relations, supervision, conflict management and advocacy preferred.
  • Must have customer service and public advocacy skills.
  • Must be able to think critically and problem solve.
  • Must have a strong command and knowledge of Microsoft Office, and ease in adaption to new technology.
  • Excellent communication and organizational skills are essential. 


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

To Apply:  Please email your resume and cover letter to QLcareers@queenslibrary.org and reference “Adult Education Volunteer Advisor – QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.