Chief Operating Officer, Senior Vice President


Reporting to the President and CEO, the Chief Operating Officer, Senior Vice President directs and manages strategic and operating plans that support the delivery of high quality customer and program services, including ensuring the facilities are clean, safe, comfortable and in excellent working order, to meet the needs of the diverse Queens community while fostering collaboration between multiple departments and organizational initiatives in the areas of Human Resources, Security, Risk Management/Health and Safety, Information Technology, Capital Projects Management and Facilities and Environmental Services. The Chief Operating Officer, Senior Vice President will accomplish this by leveraging external and internal resources to meet the Library’s mission.  In this position, the Chief Operating Officer, Senior Vice President provides leadership and direction while working collaboratively with the Senior Management team to ensure the successful integration of the Queens Public Library strategic plans, operational goals and established targets. The Chief Operating Officer, Senior Vice President is a critical member of the Sr. Management Council.

Organizational Leadership

  • In conjunction with the President and CEO and staff, identifies and develops best-proven practices using thoughtful experimentation with new approaches.
  • Thinks innovatively and develops strategic initiatives to enhance library services and promote a positive customer experience.
  • Works effectively with senior and executive management with the mindset of continuous progress and organizational improvement. 
  • Facilitates interdepartmental collaboration to ensure that all departments are communicating effectively and supporting each other as needed.
  • Responsible for implementing strategic plans with direct reports.
  • Represents the Queens Public Library at lectures, meetings, tours, and other public-facing opportunities.
  • Oversees department budgets and is responsible for ongoing analysis and resource allocation to ensure prudent fiscal oversight.
  • Collaborates with the CFO, SVP on all budget management matters related to the respective departments/areas of responsibility.
  • Oversees and manages allocated funding and performs cost/benefit analyses to ensure that the efficient use of available funding and resources is maximized; implements cost control measures and procedures to create efficient and cost effective workflows and processes.
  • Serves as Library liaison with City and State agencies, funders, and elected officials, community groups, design commissions and other key stakeholders regarding construction projects and collaborates with the Capital Projects department to oversee the Capital Projects portfolio.
  • Collaborates with Procurement, General Counsel and department heads on RFPs, contracts and other procurement-related matters.

Customer Service Operations Management

  • Translates agreed vision and goals into effective processes, systems and procedures to deliver high quality Library services.
  • Effectively manages and leads changing issues, processes, systems and the workforce. 

Development & Cultivation of Library Partnerships

  • Represents QPL at national, statewide, and local organizations. Develops partnerships with external organizations/ associations

Staff Supervision

  • Directly manages and leads senior management responsible for Human Resources, Security, Risk Management/Health and Safety, Information Technology, Capital Projects Management and Facilities and Environmental Services.
  • Ensures direct reports’ performance reviews are accurate and completed in a timely manner in accordance with the Library’s performance management system for non-union staff.
  • Communicates to staff the impacts of the budget process clearly, tactfully and thoughtfully.
  • Explores technological solutions for process improvements.
  • Coaches and leads staff effectively, broadening employee opportunities and maximizing staff talent.


  • Ensures the effective flow of information within the organization and to community partners to include outreach, creating strategic alliances, community building, networking, collaborating, team building, giving and receiving feedback and bridging differences with effective communication.
  • Creates an atmosphere of trust and openness. 


  • Bachelor’s Degree required.
  • Minimum of 5 years of experience in a senior executive capacity required. 
  • Strong financial acumen with solid understanding of managing a large budget. 
  • Effective communication and presentation skills. 
  • Demonstrated management skills, resource management abilities and fiscal knowledge.
  • Understanding of public sector procurement, contract management, and budgeting.
  • Effective listening skills and communication to involve others, build consensus and influence others in decision making.
  • Ability to be a role model for the organization and act with integrity, diplomacy and tact. Additional skills include: knowledge of change and change processes; long range planning; awareness of internal and external causes of change and ability to deal with both task and people issues related to change.
  • Experience working in a complex matrix environment.
  • Demonstrated leadership competencies with a deep understanding of organizational culture and performance and change management capabilities.
  • Ability to think strategically and make good decisions under pressure. 
  • Engagement in flexible problem solving. 
  • Must have superior analytical skills with impeccable judgment.


  • Master’s Degree preferred.
  • Demonstrated experience as a director of senior management in a large urban public library or similar organization desired.


Queens Public Library is a national and international leader in the delivery of public library service.  We transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of offering pioneering programs and services to the most diverse county in the United States.  Queens Public Library is a private, non-profit corporation with 1,700 employees serving 65 locations.

TO APPLY: Send your resume and cover letter to Execsearch@queenslibrary.org and reference “Chief Operating Officer, Senior Vice President - QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Public Library is an Equal Opportunity Employer.