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Junior Mobile Device Administrator

DUTIES AND RESPONSIBILITIES:

Queens Library's mission is to meet the needs of the community by offering lifelong learning opportunities, ensuring there is a positive impact in the community.    Queens Library fulfills its goals by embracing innovation and change.  Queens Library adapts with the times and needs of its community by not only investing in technology but ensuring its impact. The Queens Library mobile app is a signature project, which enables immediate access to the virtual digital library from any location with an iPhone or Android smartphone 24/7. We are seeking a mobile device management professional who is eager to join a renowned leader in providing innovative technology.

The Junior Mobile Device Administrator (JMDA) will support the Mobile Device Manager in the daily operations of the organization’s mobile device initiatives. 

  • Responsible for assisting the Mobile Device Manager with device administration and first level support using specialized skills associated with enterprise based Mobile Device Management (MDM) tools. 
  • Under the direction of the Mobile Device Manager, composes and implements all Queens Library technical documentation pertaining to mobile devices. 
  • Assists with managing mobile device inventory, product provisioning, and logistic functions pertaining to MDM. 
  • Engineers new projects as directed by the Mobile Device Manager pertaining to MDM. 
  • Provides administrative functions in the aid of Mobile Device Manager, such as monthly invoice reconciliation for the wireless E-Rate program, hardware/software purchases, and monthly wireless invoicing.
  • Coordinates project planning and scheduling of projects and work related to MDM operations.  
  • Assists in the project discovery process for new and existing projects.  
  • Functions as the logistic coordinator for MDM projects at the point of distribution.
  • Provides support and technical documentation to operating departments in the development of training manuals required to guide activities of staff that use or support patrons for mobile device activities.
  • Trains trainers in the use of the mobile device application needs in coordination with the training and talent development team. Executes test scripts in line with Quality Assurance (QA) guidelines and documentation as assigned by the Mobile Device Manager. 
  • Develops training material and modules for other operating units on a per project basis.
  • Assists with software development in terms of UI/UX and other functional requirements. 
  • QA/smoke tests new projects prior to production support acceptance.
  • Performs all other duties and responsibilities as required up to and including providing assistance and consultation to ITD staff in relation to mobile device use. 
  • Diagnoses and resolves system problems and acts as resource for other engineers and support staff when needed. 
  • Interacts with real-world business stakeholders of “live” Queens Library mobile and tablet applications and devices to provide feedback to the development team after project deployment as appropriate.
  • Trains users and staff as needed. 
  • Analyzes performance indicators, such as device utilization and device compliance, to ensure that hardware use is maximized. 
  • Writes description of steps taken to modify system and procedures required implementing new software prepares workflow charts and diagrams to modify system software. 
  • Reviews productivity reports and problem records to evaluate performance of computer system.
  • Performs other duties as required.

MINIMUM QUALIFICATIONS:

  • High School Diploma and 2 years of mobile device management experience required or Associate Degree plus 1 year of mobile device management experience required. 
  • Minimum of 5 years of customer service experience in a customer facing role preferred. 
  • Must have a clean and valid NY State driver’s license at the time of hire.
  • Must be able to lift and/or move up to 50 lbs. 
  • Must have basic knowledge of Microsoft Office suite of products or similar productivity or cloud collaboration software.
  • Should have knowledge of AirWatch MDM software, AirWatch ASK, logistic management, and library operations. 
  • Must possess the ability to develop, evaluate, and execute implementation plans by defining scope, objectives, and deliverables.
  • Must have an ability to communicate at all levels including executive management. Must have strong organizational, project management, and strong written and communication skills with the ability to troubleshoot complex problems. 
  • The ability to work in diversified teams and strong technical troubleshooting and analytic skills required.

ABOUT QUEENS LIBRARY:

Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

To Apply:  Please email your resume and cover letter to: Employment@queenslibrary.org and reference “Junior Mobile Device Administrator - QLWEB” in the subject line. Resumes will only be accepted by email. 


The Queens Library is an Equal Opportunity Employer.